LUBBOCK, TX — On October 22, the Lubbock City Council approved an amendment to its water utility ordinance, adjusting the requirements for refundable water service deposits.
The updated regulations will take effect on January 1, 2025. They will strengthen financial protections for the city's water system and ensure continued service to all customers.
Under the new rules, certain residential and non-residential customers will have to pay a deposit when starting or continuing water service. This deposit will act as security against non-payment or account default.
Below are two types of water deposits under the new regulations:
- Residential Deposits: Applicable to customers residing in single-family homes, apartments, duplexes, quadruplexes, and multifamily homes.
- Non-Residential Deposits: These are required for customers who do not meet the criteria for residential service, such as businesses and commercial properties.
Deposits will be required under the following circumstances:
- New or Transferring Customers: Customers with poor credit scores or cannot provide a good payment history from a previous utility provider.
- Existing Customers: Deposits will be required if a customer has been disconnected for non-payment or has committed utility fraud or tampering.
According to a press release, customers can get their deposits refunded if they meet certain conditions explained in the deposit service agreement. However, there are also rules that allow some people to avoid paying the deposit, such as if they have a history of making payments on time with the city.
Visit the City of Lubbock's website at mylubbock.us/waterdeposit to review the full details of the new deposit requirements.
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